SHIPPING POLICY

All deliveries are by a reputable courier by economy service and your package will have a tracking number. Your purchase will arrive safely and in good condition. Shipping costs are: FREE

Delivery times :

We don’t like keeping our customers waiting as we know you are anxious to bring your lovely new carpet home. Once you have made your order, we will inform you of the waiting period prior to shipment.

The rugs that are are in stock in Amsterdam can be shipped within 2-5 working days of your order.

A few of the rugs in our collection are still in Morocco. Those rugs will take 1-2 weeks extra to reach you.

The shipping times vary from country to country:

The Netherlands:     2-3 Days

Europe:                    3-7 Days

Rest of the World:    4-14 Days

Custom-made products will be shipped as soon as they arrive in our house in Amsterdam. Please allow 2-3 months for bespoke goods to reach you. We will always keep you updated on the status of your order.

VAT :

All our prices include 21% VAT.

Shipping is currently experiencing some delays due to COVID-19 circumstances

Our normal economy service shipping will not include a specific ‘time-of-day/timed’ facility

Shipping costs DO NOT include any local customs, duties, or import taxes that you may need to pay. Please take extra care to find out if you will be liable for any such payments

In order to ensure delivery, please give us a full postal address, email address, and telephone contact number. We cannot be held responsible for items that do not reach the recipient due to incorrect or missing details

If we cannot deliver within the good time we'll be sure to let you know and to keep you updated on the progress of your delivery (we cannot be responsible for items during transit once they leave our premises nor for the delay in delivery arising out of any cause that is beyond our control)